Name: Timber & Loom Goods
Address: 520 S Main St, Ste 2455, Akron, OH 44311, United States, US
Telephone: +1 (330) 704-4504

Delivery methods

Doorstep delivery

Tracked courier delivery straight to your address: building, apartment, town, and postal code. We may ask for a signature on orders over $75.00.

Pickup point

Pick up your parcel at a local partner point or nearby locker. They will hold your package for 7 days before returning it to our workshop.

Timeframes and costs

Service	Delivery time	Cost
USPS Ground Advantage	2-5 business days	$5.75
UPS Ground	1-4 business days	$8.40

Transit times cover business days once your package leaves us. Quieter rural destinations can take an extra 1-2 days.

Order processing

Orders submitted prior to 15:00 on a regular business day leave our shop the very same day. Anything ordered past the cut-off, over weekends, or on public holidays goes out the following business day. We will email your order number as soon as you check out.

Apparel and canine accessories are packed in moisture-resistant protective envelopes, while scented candles, home diffusers, and fragile decor items receive multi-layer corrugated wrap with reinforced interior cushioning. Personal grooming oils, pomades, and balms are sealed with tamper-evident shrink bands and packaged in thermal barrier sleeves to protect container stability during transit.

Tracking your parcel

Following dispatch from our fulfillment center, an automated notification containing an active postal tracking identifier is transmitted via email or SMS text to monitor real-time transit milestones.

Lost or delayed parcel

If your tracking does not update for 5 business days, please write to [email protected] with your order number. We will start an inquiry with the carrier and either send a new package or refund the full total, whichever you prefer, within 10 business days of your report.

Damaged on arrival

Inspect all cartons upon arrival. If transport damage is detected on glassware, grooming containers, or apparel items, photograph the outer box and affected contents, then email customer service within 48 hours for immediate replacement processing.

Payment methods

Cash on delivery

Hand cash directly to the courier once your goods are delivered. No upfront deposit is needed.

Bank transfer

Transfer the funds directly to our shop bank account. We display the details after checkout and email them over. Your order departs once the transfer clears, which typically takes one business day.

We welcome Cash on delivery, Bank transfer. We will never ask you for bank login info or card digits over phone or email.

Delivery outside United States

We deliver parcels to specific countries. You can see exact rates and estimated transit times at checkout before finishing your purchase. Any local customs fees or import duties remain the responsibility of the customer.

Questions about this policy

Send an email to [email protected] or ring +1 (330) 704-4504 between Mon-Fri 08:00-15:30. We answer every message within one business day.

Merchant: Timber & Loom Goods LLC
Registered address: 520 S Main St, Ste 2455, Akron, OH 44311, United States
Email: [email protected]
Phone: +1 (330) 704-4504
Working hours: Mon-Fri 08:00-15:30
Registration: EIN: 94-4413852