Who is responsible
Timber & Loom Goods LLC, located at 520 S Main St, Ste 2455, Akron, OH 44311, United States. Reach out regarding your personal details: [email protected].
Legal framework
We handle your information in line with the applicable U.S. state privacy laws, including the CCPA/CPRA alongside applicable regulations across United States. Should our wording conflict with statutory requirements, current law always takes precedence.
What we collect
When you buy from us, we collect only the essentials to get your box delivered: your full name, shipping destination, email, phone number, and purchased items. We never store or handle bank card data on this website. While you look around, the site notes basic technical details such as your IP address, browser type, and browsed pages using the cookies noted below.
- Customer contact and shipping details, including full name, postal delivery address, email address, and telephone number.
- Transaction and purchase histories, including ordered line items, delivery tracking IDs, and bank transfer order references.
- Technical telemetry and device diagnostics, including IP addresses, operating system specifications, and browser parameters.
- Customer support communications, return records, and submitted correspondence logs.
Why we use it
- To pack your goods, handle postage, and assist with any returns.
- To respond to your inquiries and share tracking updates about your parcel.
- To safeguard our store and understand how people navigate our shop.
- To share news and seasonal updates, but only if you asked for them, with an opt-out link inside every message.
Partners who assist our work
Delivery drivers receive your address and contact details to drop off your order. Payment handlers receive what is required to manage the transaction. Web hosts and analytics tools process technical details under formal privacy agreements. We never sell your personal information.
Pursuant to the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA), California residents hold the right to know, access, correct, and delete personal data. Timber & Loom Goods LLC does not sell, rent, or share personal consumer information for monetary or cross-context commercial consideration.
Our record retention periods
Purchase records remain on file for the duration required by statutory bookkeeping rules and are discarded afterwards. Customer account records remain active until you ask to delete them. Site usage statistics are saved for 14 months.
Your rights
Consumers retain fundamental privacy rights under applicable data protection frameworks to request disclosure of held personal records, correct factual inaccuracies, request deletion of account data, and obtain an electronic copy of personal data upon identity confirmation.
Security
Timber & Loom Goods LLC does not collect, process, or store payment card details, as payment is conducted strictly through cash on delivery paid directly to the courier with no surcharge or via direct bank transfer initiated through the customer's own financial institution.
Questions about this policy
Send an email to [email protected] or ring +1 (330) 704-4504 between Mon-Fri 08:00-15:30. We answer every message within one business day.
- Merchant
- Timber & Loom Goods LLC
- Registered address
- 520 S Main St, Ste 2455, Akron, OH 44311, United States
- [email protected]
- Phone
- +1 (330) 704-4504
- Working hours
- Mon-Fri 08:00-15:30
- Registration
- EIN: 94-4413852